Welcome to Boats Gear Supply Shop! These Terms and Conditions govern your use of our website and services. By accessing boatsgearsupply.com and making a purchase, you agree to be bound by these terms.

At Boats Gear Supply Shop, we’re dedicated to serving the marine community with quality boating equipment and accessories. These terms are designed to create a transparent and fair relationship between us and our valued customers.

1. User Responsibilities

As a user of our website, you agree to:

  • Provide accurate and complete information when creating an account or placing an order
  • Maintain the confidentiality of your account credentials
  • Use the website only for lawful purposes
  • Not engage in any fraudulent activities or misuse of our services
  • Verify that the products you purchase are suitable for your intended use
  • Comply with all applicable laws and regulations regarding the use of marine equipment

You are responsible for all activities that occur under your account. Please notify us immediately at [email protected] if you suspect any unauthorized use of your account.

2. Products and Services Description

Boats Gear Supply Shop specializes in marine equipment including:

  • Boats and watercraft
  • Boats and motors combinations
  • Inflatable boats
  • Outboard motors
  • Rigid boats

We strive to provide accurate descriptions, images, and specifications for all products. However, slight variations may occur, and product colors may appear slightly different on various device screens.

Important Note on Specialized Equipment: Some products, particularly inflatable boats and outboard motors, have specific safety requirements and usage restrictions. It is your responsibility to ensure proper installation, maintenance, and operation according to manufacturer guidelines and local regulations.

3. Ordering and Payment Terms

Order Process

When you place an order, you will receive an acknowledgment email. This is not an order confirmation. Your order is officially accepted when we send a confirmation email, typically within 1-2 business days after payment verification.

Pricing

All prices are listed in US Dollars. We reserve the right to adjust prices at any time, but such changes will not affect orders already confirmed.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order placement. By providing payment information, you represent that you are authorized to use the payment method.

Order Cancellation

You may cancel your order within 2 hours of placement by contacting our customer service. Once an order has entered the processing stage, cancellation may not be possible.

4. Shipping and Delivery

Processing Time

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery within 10-15 business days after shipment
  • Free Shipping: Available for orders over $50, shipped via EMS with delivery within 15-25 business days after shipment

Delivery Areas

We ship worldwide except to parts of Asia and some remote regions. Delivery times may vary depending on your location and customs processing.

Import Duties and Taxes

For international orders, you may be responsible for import duties, taxes, and customs clearance fees. These charges are not included in the product price or shipping cost and are your responsibility.

5. Returns and Refunds

Return Eligibility

We accept returns and exchanges for most items within 15 days of delivery, provided that:

  • The item is unused and in its original condition
  • Original packaging is intact
  • You provide the original receipt or proof of purchase

Important Safety Exceptions: For safety and hygiene reasons, the following products are NOT eligible for return or exchange if they have been used, installed, or if the original packaging seal has been broken:

  • Inflatable boats
  • Outboard motors

These items may only be returned if they arrive defective or damaged.

Return Process

To initiate a return:

  1. Contact our customer service at [email protected] within 15 days of receipt with your order number and product details
  2. Wait for instructions and a Return Merchandise Authorization (RMA) number
  3. Ship the item securely packed in its original packaging to the address we provide using a trackable service

Refund Processing

Refunds are processed to the original payment method within 5-10 business days after we receive and inspect the returned item. Processing times may vary by card issuer or PayPal.

Return Shipping Costs

If the return is due to our error (wrong or defective item), we will provide a prepaid shipping label. For returns for other reasons, you are responsible for return shipping costs.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Boats Gear Supply Shop or our suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission. The Boats Gear Supply Shop name and logo are trademarks of our company.

7. Limitation of Liability

Boats Gear Supply Shop shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • The use or inability to use our products or services
  • Unauthorized access to or alteration of your transmissions or data
  • Statements or conduct of any third party on the service
  • Any other matter relating to the service

Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

Marine Equipment Disclaimer: Boating and marine activities involve inherent risks. It is your responsibility to ensure that all equipment is properly installed, maintained, and used according to manufacturer guidelines and local regulations. We are not liable for accidents, injuries, or damages resulting from improper use of our products.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our collection and use of information as described in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of Colorado, United States. Any disputes arising from these terms or your use of our website shall be resolved in the courts located in Denver, Colorado.

We encourage you to contact us first at [email protected] with any concerns. We will make every effort to resolve disputes amicably.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: 3748 Shobe Lane, Denver, US 80203

Response Time: Within 24-48 business hours

Thank you for choosing Boats Gear Supply Shop. We appreciate your business and look forward to serving your marine equipment needs.

Happy Boating!

The Team at Boats Gear Supply Shop