At Boats Gear Supply Shop, we stand behind the quality of our boating gear and are committed to your complete satisfaction. We understand that sometimes a product may not meet your expectations. That’s why we’ve created a straightforward and fair Returns & Exchanges policy to ensure your experience with us is smooth and hassle-free, just like a day out on calm waters.

Our Policy

We gladly accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. You will also need to provide the original receipt or proof of purchase.

Please Note: Due to the nature of our products and for hygiene and safety reasons, Inflatable boats and Outboard motors that have been used, installed, or from which the original packaging seal has been broken are NOT eligible for return or exchange unless they are defective or damaged upon arrival. This policy is in place to ensure the safety and integrity of our specialized marine equipment.

How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange process:

  1. Contact Us: Within 15 days of receipt, please email our customer service team at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for Instructions: We will respond within 24-48 business hours with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Please do not ship the item back without an RMA number.
  3. Ship the Item: Carefully pack the item in its original packaging, include all accessories and documentation, and ship it to the address we provide. We recommend using a trackable shipping service as you are responsible for the item until it arrives back at our warehouse.

Return Shipping Costs

  • If the return is due to our error (e.g., you received an incorrect or defective item), we will provide a prepaid shipping label and cover the return shipping costs.
  • If the return is for any other reason (e.g., change of mind), the customer is responsible for all return shipping charges.

Refund Timing and Method

Once we receive and inspect your returned item, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Visa, MasterCard, JCB, or PayPal).

Please allow:

  • 5-10 business days for the refund to be processed and appear on your credit card statement or PayPal account, depending on your card issuer’s or PayPal’s processing times.

Exchanges

To exchange an item for a different size or model, the fastest way is to return the original item for a refund and then place a new order for the desired item on our website.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected]. We will apologize for the error and arrange for a replacement or refund, including covering all associated shipping costs.

Return Request Email Template

To help you get started, here is a template you can use when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Boats Gear Supply Shop Team,

I would like to request a [return/exchange] for an item from my recent order, Order Number [Your Order Number].

Product Name: [Name of the product you are returning]
Reason for Return/Exchange: [Please specify the reason here, e.g., wrong size, defective, change of mind]

I have read and understood the Returns & Exchanges policy on your website.

Please provide me with the next steps and an RMA number.

Thank you,

[Your Full Name]
[Your Phone Number]

We value your trust and are here to help you with any questions. Feel free to reach out to us at [email protected].

Happy Boating,
The Team at Boats Gear Supply Shop