Welcome to Boats Gear Supply Shop’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re a seasoned boater or new to water sports, we’re here to ensure your experience with us is smooth sailing.

Products & Orders

What types of boats and marine products do you offer?
We specialize in high-quality boating equipment including rigid boats, inflatable boats, outboard motors, and various boat accessories. Our products are designed for fishing, cruising, and water sports enthusiasts who value reliability and performance.
How do I place an order?
Simply browse our website, select your desired items, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete your order.
Are your products suitable for beginners?
Yes! We offer products for all experience levels, from novice boaters to seasoned professionals. Our product descriptions include recommended experience levels to help you make the right choice.

Shipping & Delivery

Where do you ship?
We ship globally to most countries! However, we currently cannot deliver to some remote areas and parts of Asia. Please check our shipping information page for specific exclusions.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days before dispatch.
How can I track my order?
Once your order is dispatched, we’ll send you a tracking number via email. You can use this to monitor your shipment’s progress in real-time.
Why does delivery take longer to some locations?
Delivery times may vary based on your location and customs processing. Remote areas typically require additional transit time. Our estimated delivery times are provided as guidelines.

Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Are there any hidden fees?
No! The price you see is what you pay, plus applicable shipping fees unless you qualify for free shipping. Some international orders may be subject to customs duties or taxes, which are the responsibility of the recipient.
Do you offer price matching?
Currently, we do not offer price matching. However, we regularly review our prices to ensure we’re providing competitive value for high-quality products.

Returns & Refunds

What is your return policy?
We accept returns within 15 days of receipt. Items must be unused and in their original packaging with all tags attached. Some exclusions may apply for safety and hygiene reasons.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide return instructions.
When will I receive my refund?
Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The timing of the refund appearing in your account depends on your payment method and financial institution.

Account & Technical Support

Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your preferences, and speed up future purchases.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page. We’ll send password reset instructions to your registered email address.
How do I update my account information?
Log into your account and navigate to the “Account Details” section where you can update your personal information, shipping addresses, and payment preferences.
Still have questions? Our customer service team is here to help!
Email us at: [email protected]
We typically respond within 24 hours during business days.